Social Intents offers plans for teams of all sizes, from small businesses to enterprises.
Plans
| Plan | Monthly | Annual (per month) | Agents | Widgets | Chats/Month |
|---|---|---|---|---|---|
| Starter | $49 | $39 | 3 | 1 | 200 |
| Basic | $79 | $69 | Unlimited | 2 | 1,000 |
| Pro | $132 | $99 | Unlimited | 5 | 5,000 |
| Business | $265 | $199 | Unlimited | 10 | 10,000 |
| Enterprise | Custom pricing - contact sales | ||||
All paid plans include a 14-day free trial.
What Is Included
Every plan includes:
- Live chat widget for your website
- AI chatbot support (ChatGPT, Claude, or Gemini)
- Integration with Slack, Microsoft Teams, Google Chat, Zoom, or Webex
- Chat history and reports
- Pre-chat forms and custom fields
- Webhooks and REST API access
Annual vs Monthly Billing
Annual plans save up to 25% compared to monthly billing. Annual subscriptions are billed as a single payment for the year.
Upgrading
Go to Settings > Billing (or click the plan/upgrade link). You will be taken to the Stripe Customer Portal where you can change your plan. Upgrades take effect immediately. Your billing is prorated for the remainder of the current period.
Downgrading
Downgrade through the Stripe Customer Portal. The downgrade takes effect at the end of your current billing period. If your usage (widgets, agents) exceeds the new plan's limits, you will need to remove the excess before the downgrade activates.
Cancellation
Cancel your subscription through the Stripe Customer Portal. Your account remains active until the end of the current billing period. After cancellation, your widgets will stop working.
Shopify Billing
If you installed Social Intents through the Shopify App Store, billing is managed through Shopify. Plan changes and cancellations go through your Shopify admin, and charges appear on your Shopify invoice.
Invoices
Invoices are available in the Stripe Customer Portal. You can view, download, and update your billing information from there.
Frequently Asked Questions
Do I need a credit card to start the trial?
All paid plans include a 14-day free trial so you can install the widget, connect your platform, and test AI chatbots before committing.
When does an upgrade take effect?
Immediately. The charge is prorated for the remainder of the current billing period through the Stripe Customer Portal.
I installed via the Shopify App Store. Can I switch to direct billing?
Shopify installs are billed through Shopify. Contact support if you need to move an account between billing systems.
How do I get invoices for accounting?
All invoices are available in the Stripe Customer Portal - view, download, and update billing details there. Shopify installs find charges on the Shopify invoice instead.