Add Social Intents live chat and AI chatbots to your Shopify store. Install from the Shopify App Store (with billing on your Shopify invoice) or paste the snippet into your theme manually. Your team answers from Microsoft Teams, Slack, Google Chat, or the Social Intents Inbox.
Option 1: Shopify App Store
Install the App
Search for "Social Intents" in the Shopify App Store and click Add app. Approve the permissions - the app creates your Social Intents account automatically from your store information.
Choose a Plan
Select a plan. Billing is handled through Shopify, so charges appear on your regular Shopify invoice and plan changes go through Shopify's approval flow.
Add the Widget to Your Theme
In Online Store → Themes → Edit code, open theme.liquid and paste the snippet just before the closing </body> tag:
<script src="https://www.socialintents.com/api/chat/socialintents.1.4.js#YOUR_WIDGET_ID" async="async"></script>Your widget ID is under Chat Widgets → your widget → Deploy.
Connect Your Platform
Log in to Social Intents and connect the widget to Slack, Microsoft Teams, or another platform to start receiving chats. See Choosing Your Agent Integration.
Option 2: Manual Snippet Only
If you already have a Social Intents account (billed directly, not through Shopify), skip the app and just paste your widget snippet into theme.liquid as in step 3 above.
Where the Widget Appears
- Scripts in
theme.liquidrun on all storefront pages: home, collections, products, cart, blog, and pages. - Shopify's checkout does not run theme scripts (except on Shopify Plus with checkout customization), so the widget is not shown during checkout. Capture questions on the cart page instead.
- To limit chat to certain pages, use URL targeting rules in the widget's Settings tab rather than editing the theme per template.
theme.liquid. Your Social Intents account, history, and settings are unaffected.
Frequently Asked Questions
How does billing work?
App Store installs are billed by Shopify - upgrades, downgrades, and cancellation all go through your Shopify admin. Direct signups are billed by Social Intents. See Plans, Billing & Upgrades.
Can the AI chatbot answer product and shipping questions?
Yes. Train it on your store pages, shipping policy, returns policy, and FAQ. See Training Your Chatbot. Recurring questions surface in conversation topics so you know what to train next.
Does the widget slow my store down?
No. It loads asynchronously after your content renders and does not block page paint - your speed score and Core Web Vitals are unaffected.
How do I uninstall?
Remove the app in your Shopify admin (which stops Shopify billing) and delete the snippet from theme.liquid.