Add Social Intents live chat to your Wix website using Wix custom code. Once installed, visitors chat from your Wix pages and your team answers from Microsoft Teams, Slack, Google Chat, or the Social Intents Inbox. An optional AI agent can answer first and escalate to your team.
Installation
Copy Your Embed Code
In Social Intents, go to Chat Widgets → your widget → Deploy and copy the snippet:
<script src="https://www.socialintents.com/api/chat/socialintents.1.4.js#YOUR_WIDGET_ID" async="async"></script>Open Custom Code in Wix
In your Wix dashboard, go to Settings → Custom Code (under Advanced). Or navigate via Marketing & SEO → Custom Code.
Add the Snippet
Click Add Custom Code, paste the snippet, and configure:
- Name: Social Intents Live Chat
- Add to: Body - end
- Pages: All pages (or choose specific pages)
Apply and Publish
Click Apply, then publish your site. Open the published site in a private browser window - the chat button appears within a few seconds.
Showing Chat on Specific Pages Only
Two options:
- In Wix: When adding the custom code, select Choose specific pages instead of All pages.
- In Social Intents: Install site-wide and use URL targeting rules in your widget's Settings tab. This is easier to change later because you never touch Wix again. See Widget Settings and Configuration.
Troubleshooting
- Widget not visible: Confirm the site is published (custom code never runs in the Editor preview), your Wix plan supports custom code, and the code is set to Body - end on the right pages.
- Widget visible but offline: Chat shows the offline form when no agents are online. Check your online schedule and agent status.
- Still stuck: Test in a private window to rule out browser extensions, and verify the widget ID in the snippet matches the widget in your dashboard.
Frequently Asked Questions
Does the widget slow down my Wix site?
No. The snippet loads asynchronously (async="async") after your page content renders, so it does not block paint or hurt Core Web Vitals.
Does it work on the Wix mobile site?
Yes. The widget is responsive and renders as a mobile-friendly chat window on phones and tablets.
My Wix site has multiple languages. What should I do?
Either localize all widget text in one widget (see Widget Language and Localization) or create one widget per language and target each to the matching language pages. See When to Use Multiple Chat Widgets.
Can an AI chatbot answer when my team is away?
Yes. Attach an AI agent trained on your site content; it answers instantly and escalates to your team when needed. Start with Build Your First Chatbot.