AI Chatbot for Customer Support
Most customer support tickets are the same 20 questions on repeat. The AI handles those on its own, instantly, every time, at any hour. When something genuinely needs a human, it hands the conversation to your team in Microsoft Teams, Slack, or Google Chat with the full context already there. No new inbox. No new training. Just fewer tickets.
The Only AI Chatbot Your Team Manages from Teams, Slack, or Google Chat
Every other customer service chatbot routes escalations to a proprietary inbox your team has to monitor. Social Intents is different.
- ✗ AI escalates to a new dashboard your team must log into separately
- ✗ Agents switch between chat tools and their work apps constantly
- ✗ Per-agent pricing means you limit who can respond
- ✗ Training locked to one AI model, no flexibility
- ✓ AI escalates directly to Teams, Slack, or Google Chat, no new tool
- ✓ Agents see full AI conversation history before they type a word
- ✓ Unlimited agents on every plan, invite your whole team
- ✓ Switch between ChatGPT, Claude, and Gemini at any time
Customer Support AI Chatbot Live in 15 Minutes
No developers. No complex setup. Just paste your URL and go.
Connect Your Team
One-click connect to Teams, Slack, Google Chat, or Zoom. Human escalations go here automatically.
Train the AI
Paste your website URL. The AI indexes your content, FAQs, docs, and policies automatically.
Customize Your Widget
Set your brand colors, chatbot name, greeting, and behavior rules. No design skills needed.
Go Live
Paste one line of JavaScript. Your AI customer support chatbot is live and handling tickets instantly.
What the AI Resolves Without a Human
Train it once on your help docs and policies. It handles the repetitive tickets around the clock so your team handles only what genuinely needs a person.
Order & Shipping Status
Billing & Payment Questions
Password Resets
Returns & Refund Policy
Product & Service FAQs
Account Updates
Appointment Scheduling
Hours & Location Info
Live data, not just static answers. Use AI Actions to connect the chatbot to your live systems: look up a real order status, pull account details, trigger a ticket in your help desk, or book a meeting. When the AI hits its limit, it hands off instantly to your team in Microsoft Teams, Slack, or Google Chat with the full conversation already there.
Answer a question once, in your help docs. The AI answers it forever. The same 20 repetitive tickets stop reaching your team at all.
Everything Your Customer Support AI Chatbot Needs
The complete AI customer support platform, training, handoff, analytics, and deep team integration.
Train on Any Content
Import from URLs, PDFs, Word docs, or paste text. The chatbot learns your business in minutes.
Seamless Human Handoff
Full conversation history transfers to Teams or Slack instantly. No context lost, no repeated questions.
AI Actions
Let the AI do more than answer. Reset passwords, create support tickets, look up orders, book meetings.
Analytics & Transcripts
See every conversation, track resolution rates, and spot gaps in your knowledge base.
Department Routing
Route billing questions to billing, tech support to engineering, each mapped to its own Teams channel or Slack workspace.
ChatGPT, Claude & Gemini
Choose the AI model that fits your needs. Switch at any time with no data migration and no re-training.
Custom Branding & White Label
Match your brand colors, logo, chatbot name, and persona. White label removes Social Intents branding on Pro plans and above.
Omnichannel AI
Deploy on website chat, WhatsApp Business, and more, all from one platform and one training set.
Choose Your AI Engine
Every plan includes access to all major AI models. Switch at any time.
ChatGPT (GPT-4o)
World's most capable general AI. Excellent reasoning and broad Q&A support.
Learn more →
Claude (Anthropic)
Exceptional at nuanced, long-form conversations. Preferred for complex support workflows.
Learn more →
Gemini (Google)
Google's flagship model. Great for teams already using Google Workspace.
Learn more →This Is Not the Chatbot Your Customers Hate
Most people's experience with support chatbots comes from the old generation: rigid decision trees that force you through "Press 1 for billing" menus in chat form, dead-end when your question doesn't match a script, and make you repeat everything once a human finally shows up. Those bots deflected customers, not tickets.
An AI chatbot for customer support built on ChatGPT, Claude, or Gemini works differently. It reads your actual help docs, product pages, and policies, then answers in natural language the way a well-trained agent would. Ask it a question sideways, misspell the product name, or ask three things at once, and it still understands. When it genuinely doesn't know, it says so and brings in a person instead of guessing.
And because escalations land in Microsoft Teams, Slack, or Google Chat with the full transcript attached, the customer never repeats themselves. That single detail, no repeated context, is the difference between a chatbot customers tolerate and one they actually thank you for. See how the major models compare for support work in our AI chatbot comparison, or go further and let the bot take real actions like order lookups with AI Actions.
What Changes When You Deploy It
Teams typically see these shifts within the first two weeks.
Instant Responses, Any Hour
Customers stop waiting until Monday morning. The AI responds in under 30 seconds at 2am the same as 2pm, and the answer is consistent every time.
Your Team Focuses on Real Problems
When the AI handles 70% of volume automatically, your agents spend their time on conversations that actually need human judgment, not password resets.
No New Tools for Your Team
Escalated chats arrive in Teams or Slack, where your team already works. No new dashboard to check, no new login to remember, no context switching.
Customers get answers in seconds. Your team gets their day back. That trade is the entire point of AI customer support.
Frequently Asked Questions
Keep Exploring
More ways teams use Social Intents AI chatbots.
Start Your AI Customer Support Chatbot Free
Train on your content. Connect to Teams or Slack. Go live in 15 minutes. No credit card required.
Plans from $39/month · Unlimited agents · Cancel anytime