Each plan has limits on monthly chats, agents, and widgets. Here is how they work.
Chat Limits
Your plan includes a set number of chat conversations per month. See What Counts as a Chat Conversation for how conversations are counted. Chat counts reset on the first day of each calendar month.
Agent Limits
| Plan | Agent Limit |
|---|---|
| Starter | 3 agents |
| Basic | Unlimited |
| Pro | Unlimited |
| Business | Unlimited |
| Enterprise | Unlimited |
On the Starter plan, you can add up to 3 agents. If you need more agents, upgrade to the Basic plan or higher for unlimited agents.
Widget Limits
| Plan | Widgets |
|---|---|
| Starter | 1 |
| Basic | 2 |
| Pro | 5 |
| Business | 10 |
| Enterprise | 30+ |
If you try to create a widget beyond your plan limit, you will be prompted to upgrade.
AI Training Storage
| Plan | AI URL Pages | File Storage |
|---|---|---|
| Starter | 200 | 10MB |
| Basic | 1,000 | 25MB |
| Pro | 5,000 | 50MB |
| Business | 10,000 | 50MB |
What Happens When You Hit a Limit
- Chat limit reached - You will be notified. Your widget continues to work, but you should consider upgrading.
- Agent limit reached - You cannot add more agents until you upgrade or remove an existing agent.
- Widget limit reached - You cannot create new widgets until you upgrade or remove an existing widget.
Checking Your Usage
View your current usage in the Dashboard or on the Billing page in Settings.
Frequently Asked Questions
Do unused chats roll over to the next month?
No. Chat counts reset on the first day of each calendar month.
What happens if I hit my chat limit mid-month?
You are notified and your widget keeps working. If you reach the limit regularly, upgrading is the fix - see Plans, Billing & Upgrades.
How do I get more AI training pages or file storage?
Training capacity scales with plan tier (see the table above). Upgrade from Settings → Billing.
Where exactly do I see current usage?
The Dashboard shows this month's conversation count; the Billing page in Settings shows usage against your plan limits.