FAQs
Frequently asked questions about Social Intents. Understand user roles, account management, billing, and common troubleshooting topics.
Understanding Roles: Agent vs Manager vs Admin
Learn the differences between Agent, Manager, and Admin roles — what each can see, do, and manage in your Social Intents account.
Plans, Billing & Upgrades
Answers to common billing questions — plans, pricing, upgrading, downgrading, cancellation, and invoices.
What Counts as a Chat Conversation
A chat conversation starts when a visitor sends a message and ends when the chat is closed or times out. Learn how conversations are counted toward your plan limits.
Chat Limits, Agent Limits & Usage
How chat limits, agent seats, and widget limits work on each plan. What happens when you reach a limit.
Troubleshooting Missed Chats and Notifications
Why chats may be missed and how to fix it — common causes like browser permissions, platform app settings, schedule conflicts, and notification delivery issues.