Wix Automations and Social Intents
Integration via Zapier
Trigger a Wix automation when a live chat is completed or when you receive an offline messages.
How this Live Chat Integration Works
If you want to automatically add new leads to Wix or trigger outbound automations with Wix, this live chat integration is for you. Trigger a Wix automation whenever a live chat is closed, when you miss a chat, or when you receive an offline message.
What you can automate with Wix Automations
Add a live chat widget to your Wix site by pasting one snippet, with no plugin or theme editing.
Answer chats from Microsoft Teams, Slack, Google Chat, Zoom, or Webex instead of a separate dashboard.
Let an AI chatbot handle common Wix questions after hours and hand off to a person when it cannot answer.
Trigger Wix Automations from chat events to keep the rest of your site workflow in sync.
How to connect Wix Automations
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose Wix Automations as the action app and authorise your Wix Automations account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into Wix Automations automatically.
Social Intents and Wix Automations
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
Wix Automations
Wix Automations uses actions visitors do on your site, like submit a form, sign up, or purchase, to trigger actions like sending an email.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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