Typeform and Live Chat
Integration via Zapier
Add a form in Typeform when you complete a website live chat or capture an offline lead.
How this Live Chat Integration Works
With the Typeform live chat integration you can create or duplicate forms when any chat is created.
What you can automate with Typeform
Send a Typeform to visitors who need to submit more detail than a chat allows.
Create a chat follow-up whenever someone completes a Typeform.
Pass chat visitor details into the form so they do not retype them.
Collect structured feedback after a chat ends.
How to connect Typeform
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose Typeform as the action app and authorise your Typeform account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into Typeform automatically.
Social Intents and Typeform
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
Typeform
Typeform is a web-based platform designed to create interactive, user-friendly forms, surveys, and quizzes. Known for its conversational interface, Typeform enhances user engagement by displaying one question at a time, making the experience feel more personal and less overwhelming compared to traditional forms. Typeform integrates easily with a variety of third-party apps, making it a versatile tool for businesses.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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