Microsoft Office 365 and Live Chat
Integration via Zapier
Create a new contact in Microsoft Office 365 when a Teams live chat is completed.
How this Live Chat Integration Works
With your MS Teams Live Chat and Microsoft Office 365 integration, you can answer and respond to your website visitors live chats right from Teams. Then when the chat is completed, use this integration to automatically create new contacts and leads in Microsoft Office 365. Office 365 is a cloud-based suite of apps and services centered around business productivity. It includes some apps you're probably already familiar with like Microsoft Outlook, Word, PowerPoint and Excel.
What you can automate with Microsoft Office 365
Answer website chats from Microsoft Teams, which is already part of your Microsoft 365 plan.
Send chat transcripts to Outlook so conversations sit alongside your email.
Create a follow-up task in Microsoft To Do or Planner from a chat.
Keep chat data inside the Microsoft tools your team already uses every day.
How to connect Microsoft Office 365
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose Microsoft Office 365 as the action app and authorise your Microsoft Office 365 account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into Microsoft Office 365 automatically.
Social Intents and Microsoft Office 365
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
Microsoft Office 365
Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer!
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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