LinkedIn and Live Chat
Integration via Zapier
Add new leads to your LinkedIn matched audiences automatically.
How this Live Chat Integration Works
Automatically build your LinkedIn Matched Audiences with our Live Chat integration. Easily add new contacts and leads you receive from Live Chat into your matched audiences for remarketing and better campaign focus. Matched Audiences is a set of targeting options to combine your business data with LinkedIn's professional data. This results in a richer marketing strategy that builds on what you're already doing. Matched Audiences includes Retargeting, Contact Targeting, Account Targeting and Lookalike Targeting.
What you can automate with LinkedIn
Capture chat leads and follow up with them on LinkedIn.
Match chat visitors to their company so sales knows who they are talking to.
Share new customer wins to your LinkedIn page automatically.
Keep chat enquiries and social outreach in one follow-up process.
How to connect LinkedIn
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose LinkedIn as the action app and authorise your LinkedIn account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into LinkedIn automatically.
Social Intents and LinkedIn
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
LinkedIn is the world's largest social network for professionals. Manage your professional identity. Build and engage with your professional network. Access knowledge, insights and opportunities.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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