PagerDuty and Live Chat
Integration via Zapier
Add trigger events and acknowledge events in PagerDuty when a live chat is closed.
How this Live Chat Integration Works
Automatically add incidents or resolve events in PagerDuty when a live chat is completed. Provide awesome support immediately with the PagerDuty and Live Chat integration. PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams.
What you can automate with PagerDuty
Trigger a PagerDuty incident when a visitor reports an outage through chat.
Include the transcript and the page they were on so the responder has context immediately.
Escalate only chats in your urgent group, so routine questions never wake anyone up.
Close the loop by replying to the visitor from Teams or Slack once the incident is resolved.
How to connect PagerDuty
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose PagerDuty as the action app and authorise your PagerDuty account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into PagerDuty automatically.
Social Intents and PagerDuty
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
PagerDuty
PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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