PagerDuty and Live Chat

Add trigger events and acknowledge events in PagerDuty when a live chat is closed.

How this Live Chat Integration Works

Automatically add incidents or resolve events in PagerDuty when a live chat is completed. Provide awesome support immediately with the PagerDuty and Live Chat integration. PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams.

Who are we?

Social Intents

We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer service, and sell more right from the tools you already use at your company.

PagerDuty

PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

How Businesses use Social Intents for Live Chat

Provide Incredible Customer Support

Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.

Close More Online Sales

Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.

Have More Engaging Conversations with Leads and Customers

Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.

Don't just take our word for it.

Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. The live chat technology is so easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day
Joshua S. - Education Management, 1001-5000 employees
Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom.
James H. - Marketing and Advertising, 11-50 employees
Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.
Russell L. - Web Developer, 1001-5000 employees

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