Zendesk and Live Chat
Integration via Zapier
Send your live chat transcripts to Zendesk ticketing to automate your work. No code required.
How this Live Chat Integration Works
Our Zendesk + Live chat integration helps make you more efficient with customer engagement. Automatically create new tickets in Zendesk when live chats are completed or when you receive offline messages. No more manual copying of data from one system to another with our live chat integration. Zendesk is a customer ticketing system that allows companies a method of tracking and responding to customer service requests.
What you can automate with Zendesk
Create a Zendesk ticket automatically from any offline message or missed chat.
Attach the full transcript to the ticket so your agent does not ask the customer to repeat themselves.
Set ticket priority from the chat group the visitor picked, so urgent issues surface first.
Keep chat and email support in one queue instead of two separate inboxes.
How to connect Zendesk
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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Choose Zendesk as the action app and authorise your Zendesk account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into Zendesk automatically.
Social Intents and Zendesk
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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