Contacts+ and Live Chat
Integration via Zapier
Add leads and contacts to Contacts+ automatically when a live chat ends.
How this Live Chat Integration Works
With the Contacts+ Live Chat integration you can keep all of your live chat lead data automatically updated in Contacts+. Add new leads and contacts directly to Contacts+ whenever a live chat has ended, when you receive an offline live chat message, or when you miss a chat. Contacts+ is a cloud-based address book designed to take the hassle out of contact management so you can focus on what matters most - relationships.
What you can automate with Contacts+
Create a new Contacts+ contact automatically when a visitor leaves their email or phone in chat.
Attach the full chat transcript to the Contacts+ record so your reps open the conversation already knowing the context.
Log the page the visitor was on and where they came from, so you can see what they were reading before they reached out.
Keep one clean contact record per person instead of duplicates across tools.
How to connect Contacts+
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose Contacts+ as the action app and authorise your Contacts+ account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into Contacts+ automatically.
Social Intents and Contacts+
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
Contacts+
Contacts+, formerly known as FullContact, is a modern contact management app to keep your contacts up-to-date across all leading platforms.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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