ClickSend SMS and Live Chat
Integration via Zapier
Send ClickSend SMS messages whenever a live chat is completed.
How this Live Chat Integration Works
Send your customers SMS messages right when your live chats are completed using the ClickSend SMS and live chat integration. ClickSend is an SMS provider that lets businesses send, receive, and track SMS text messages worldwide. You can send transactional or marketing memos to customers or employees.
What you can automate with ClickSend SMS
Send an SMS through ClickSend when a visitor leaves an offline message.
Text your team the moment a chat is missed so you can call the visitor back.
Follow up by SMS with visitors who shared a phone number in chat.
Reach customers who prefer text over email after the chat ends.
How to connect ClickSend SMS
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose ClickSend SMS as the action app and authorise your ClickSend SMS account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into ClickSend SMS automatically.
Social Intents and ClickSend SMS
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
ClickSend SMS
ClickSend is a cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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