Looking at alternatives to Social Intents? We get it. Choosing the right live chat is important. Here's an honest comparison to help you decide. Our AI chatbots are powered by ChatGPT, Claude, and Gemini.
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Serving businesses worldwide
Here's how the most common alternatives stack up against Social Intents.
Full-featured but charges $29-$132/mo per seat plus $0.99 per Fin AI resolution. Costs climb fast as teams and AI usage grow.
Sales-focused chat retired by Salesloft after its acquisition. Standalone Drift is being replaced by Salesloft Chat Agents.
Part of Zendesk Suite. $55/agent/mo for just chat features.
Dedicated live chat at $20/agent/mo. AI chatbot is separate product.
Free plan available. Paid starts at $29/mo. Good for small sites.
Facebook Messenger-based chat widget. Limited to Messenger; no Teams, Slack, or multi-platform support.
Flat pricing from $39/mo. Unlimited agents on Basic ($69/mo). AI chatbot + Teams/Slack/Zoom included.
Side-by-side across pricing, agents, AI capabilities, and channels. Pricing shown is each vendor's published entry plan as of 2026.
| Feature | Social Intents | Intercom | Drift | Zendesk | LiveChat | Tidio |
|---|---|---|---|---|---|---|
| Starting price | $39/mo flat | $29+/seat/mo + AI fees | Discontinued | $55/agent/mo | $19+/agent/mo | $29/mo |
| Unlimited agents | Yes | Per seat | Per seat | Per agent | Per agent | Seat limits |
| Reply from Microsoft Teams | Native | No | No | No | No | No |
| Reply from Slack | Native | Notifications only | Notifications only | No | No | No |
| Reply from Google Chat, Zoom, Webex | Native | No | No | No | No | No |
| AI chatbot included | All plans | Fin, $0.99/resolution | Higher tiers | Add-on | Separate product | Lyro, usage limits |
| Choice of AI model | ChatGPT, Claude, Gemini | No | No | No | No | No |
| AI to human handoff | Yes, into your team tools | Yes, own inbox | Yes, own inbox | Yes, own inbox | Yes, own inbox | Yes, own inbox |
| WhatsApp & SMS | Included | Add-on | No | Add-on | Add-on | Higher tiers |
| Free trial | 14 days, no card | 14 days | Demo only | 14 days | 14 days | 7 days |
Competitor pricing and features based on publicly available information and subject to change. Verify current details on each vendor's site.
Unlike alternatives with limited AI, Social Intents lets you choose from the world's leading AI models to power your chatbot.
Powered by GPT-5.2, the most widely used AI model. Excellent for natural conversations and complex questions.
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Anthropic's Claude excels at nuanced responses and following detailed instructions. Great for technical support.
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Google's Gemini offers multimodal capabilities and deep integration with Google services.
Learn more →Before switching to an alternative, consider what makes Social Intents different.
Most alternatives charge per seat. With a 10-person team, per-seat platforms like Intercom or Zendesk often cost $550-$850+/mo. Social Intents starts at $39/mo flat, and the $69/mo Basic plan includes unlimited agents. Same price whether you have 2 agents or 200.
Chat directly from Microsoft Teams, Slack, Google Chat, Zoom, or Webex. No new dashboard to monitor. Customers get faster responses because you're already there.
Choose from ChatGPT, Claude, or Gemini to power your AI chatbot. Train on your content, answer questions 24/7, capture leads, and hand off to humans when needed. All included in your plan.
No complex onboarding or IT department needed. Add our code snippet, connect your team app, and start chatting. Most teams are live in under 10 minutes.
14-day free trial. No credit card required. AI chatbots powered by ChatGPT, Claude, and Gemini. See why 50,000+ users chose us over the alternatives.
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