How does Slack live chat work?

Social Intents connects your website chat widget directly to Slack. When a visitor starts a chat on your website, the conversation appears in a Slack channel where your team can respond in real-time without leaving Slack.

Can I add AI chatbots to Slack?

Yes! Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. The AI handles routine questions automatically and escalates complex issues to your team in Slack.

How much does Slack live chat cost?

Plans start at $39/month with unlimited agents on Basic and above. Unlike traditional help desks, Social Intents doesn't charge per agent, so you can add your entire Slack workspace.

Is there a Slack app for live chat?

Yes! Social Intents is available in the Slack App Directory. Simply search for 'Social Intents' and install the app to start chatting with website visitors from Slack.

#1 Live Chat for Slack

Slack Live Chat and AI Agents to sell more and keep customers happy

Chat with your website visitors right from Slack. Each website chat is routed right into your Slack team. @mention teammates, collaborate on complex issues, and never leave Slack when talking to your customers.

Start Free Trial Book Demo

✓ No credit card required · ✓ 14-day free trial · ✓ 5-minute setup

Slack

Live chat connected

Liam Website chat

Hi! Does the chat widget work with Shopify and WordPress?

AI Agent is answering instantly…

AI Agent · answered instantly

Yes! Shopify, WordPress, Wix, and any site with a small snippet. Setup takes about 5 minutes.

John Website chat

We're rolling out live chat for our 25-person team. Can I talk to someone about pricing?

New sales lead. Escalating to #sales in Slack…

Sarah · replied from Slack

Happy to help! Unlimited agents are included on every plan, so all 25 teammates are covered. Want a quick demo?

Response time

< 5s

AI-assisted

AI resolved

75%

Of inquiries

Per-agent fees

Unlimited agents

How Slack Live Chat Works

From website visitor to Slack response in seconds

1. Visitor Starts Chat

A customer clicks your chat widget on your website and sends a message.

2. Chat Appears in Slack

A dedicated channel is created for the conversation, or it appears as a thread in your inbound channel if Threaded Mode is enabled.

3. Collaborate & Reply

@mention teammates, discuss internally, then reply to the customer instantly.

The complete AI customer support platform, all answered from the Slack channels you already have open.

One inbox for website chat, email, WhatsApp, SMS, and Messenger. AI answers first, your team steps in from Slack.

Jordan Lee · pricing page Live

Is there a setup fee for the Basic plan?

AI No setup fees! Basic is a flat monthly plan with unlimited agents.

Maya joined from Slack

Help desk built in, not bolted on. Turn any Slack conversation into a ticket with status, assignment, and email or SMS follow-up.

Status Ticket Updated

Open AIShipping delay on order #7204, from AI chat now

Open Custom domain setup for chat widget 18m

In progress Export chat transcripts for Q3 review 1h

Resolved Enable Threaded Mode for #support 2h

Pending Refund status for order #6981 4h

AI Actions let your agent do real work: create leads, book demos, and update your CRM, step by step. Learn more about AI Actions

1Ask for the visitor's name and company email.

2Use create_lead to add them to your CRM.

3Check your team's calendar availability.

4Book a demo and confirm it in the chat.

CRM sync Book a meeting Escalate to Slack

Analytics on resolution rates, response times, sentiment ratings, and where AI hands off to your team in Slack.

AI resolved +9% 75%

MarSep

Sentiment 84% positive 12% neutral 4% negative

Why Businesses Love Slack Live Chat

Built for how modern teams actually work

Channels or Threads

Each conversation gets its own channel, or enable Threaded Mode to keep chats as threads in one channel. Your choice.

@Mention Anyone

Need help? @mention a specialist directly in the conversation. They'll see it instantly.

AI Auto-Responses

Let ChatGPT or Claude handle FAQs automatically. Escalate to humans when needed.

Omni-Channel

Website, WhatsApp, SMS, Messenger, all conversations arrive in Slack.

Real-Time Sync

Instant notifications. Instant responses. No delays between Slack and your website.

Mobile Ready

Respond from the Slack mobile app. Support customers from anywhere.

AI + Human Support

AI Handles the Routine.
Your Team Handles the Rest.

Our AI chatbots answer up to 75% of customer questions instantly. When a customer needs human help, the conversation escalates seamlessly to your Slack workspace.

Train on your content

Upload docs, FAQs, or website URLs. The AI learns your business.

Seamless human handoff

When AI can't help, conversations route directly to Slack.

Full context preserved

Agents see the entire AI conversation when they take over.

AI Assistant

Hi! I can help with pricing, features, or setup questions. What would you like to know?

Customer

I need to discuss a custom enterprise deal

Escalating to human agent

Sarah from Sales (via Slack)

Hi! I'm Sarah from our sales team. I'd be happy to discuss enterprise options. What's your team size?

Slack Live Chat vs. Standalone Live Chat Software

Why teams choose live chat in Slack over separate live chat tools

Feature	Social Intents + Slack	Standalone Live Chat Tools
Response time	Instant (in Slack)	Tab switching required
Team collaboration	@mentions plus ticket assignments	Ticket assignments only
Learning curve	Zero (use Slack)	New software to learn
AI automation	ChatGPT, Claude, Gemini	Limited or extra cost
Per-agent pricing	Unlimited agents	$15-50 per agent/month
Mobile support	Slack mobile app	Separate mobile app

Why Use Slack for Customer Support?

Your team already lives in Slack. Now your customers can too.

No per-agent pricing

Traditional helpdesks charge for every seat. Social Intents lets your whole workspace answer from Slack on one flat plan, so support scales without extra costs.

$39/mo

$290/mo

Social Intents, 10 agents

Typical per-seat helpdesk

75%

of routine questions resolved by AI

Your team only sees the conversations that actually need them.

<5s

first response time

No tab switching means faster replies. Chats appear in the workspace your team already has open.

Zero training required

Your team already lives in Slack. No new software to learn means immediate productivity.

Answer as a team

@mention experts, discuss in threads, and solve tricky issues together. Customers only see the replies you send.

Searchable history

Every conversation is searchable in Slack and logged in Social Intents. Find past issues instantly.

Your customers chat on your website. Your team replies from Slack. Website live chat, WhatsApp, and SMS conversations, answered from the Slack channels you already have open all day.

Omnichannel Support

WhatsApp & SMS Messages
Delivered to Slack

Your customers aren't just on your website. They're texting you. They're messaging on WhatsApp. With Social Intents, every message from any channel arrives in Slack.

WhatsApp Business Integration

Receive and respond to WhatsApp messages directly from Slack. Perfect for international customers.

SMS/Text Message Support

Let customers text your business number and reply from Slack. No phone tag.

Unified Inbox in Slack

Website chat, WhatsApp, and SMS, all in Slack. One place for every customer conversation.

WhatsApp Integration SMS Integration

All channels flow to

Slack

Website Chat

"Hi, I have a question about pricing"

"Can you help with my order?"

SMS Text

"Is my appointment confirmed?"

#customer-support

3 new messages from customers

Connect Slack with Your Favorite Tools

Social Intents integrates with 50+ platforms

Salesforce

HubSpot

Zapier

WordPress

Shopify

Wix

View all 50+ integrations

One less tool to manage. Live chat lives in Slack. AI chatbots answer routine questions 24/7, escalate to your Slack workspace with full context, and every plan includes unlimited agents.

Frequently Asked Questions

When a visitor starts a chat on your website, a new dedicated channel is created in your Slack workspace (or the conversation appears as a thread if Threaded Mode is enabled). Your team can respond directly from Slack, and the visitor sees the replies in real-time on your website. No need to switch between apps.

No, Social Intents works with both free and paid Slack plans. However, with Slack's free plan, older messages may be hidden after 90 days. For full conversation history, a paid Slack plan is recommended.

Yes! You can set up AI chatbots powered by ChatGPT, Claude, or Gemini to handle initial customer questions. When the AI can't help or the customer requests a human, the conversation automatically escalates to your Slack workspace.

Unlimited! Unlike traditional help desk software that charges per agent, Social Intents includes unlimited agents on every plan. Anyone in your Slack workspace can respond to customer chats.

Absolutely. You can customize colors, position, welcome messages, pre-chat forms, and more to match your brand. The widget is fully responsive and works on desktop and mobile.

You can configure offline behavior: show an offline message, display a contact form, let the AI chatbot continue handling questions, or hide the widget entirely during off-hours. You control the experience.

Yes. Incoming chats show up in Slack just like any other message, so you get push notifications on your phone the same way you would for a direct message. Your team can respond from wherever they are, no need to be tied to a desk.

Ready to transform your support?

Start Chatting from Slack Today

Join 50,000+ businesses using Social Intents to provide exceptional customer support directly from Slack.

Start Free 14-Day Trial View Pricing

No credit card required • Unlimited agents on every plan