Basecamp and Live Chat
Integration via Zapier
Add people to Basecamp projects, create Basecamp todos, and notes to Basecamp when your website chats are completed.
How this Live Chat Integration Works
With the Basecamp live chat integration you can create notes, projects, and todos right in Basecamp whenever your website chats are completed. Push chats, offline messages, and missed chats right into Basecamp automatically. Basecamp is an online collaboration app that lets people manage their work together and communicate with one another.
What you can automate with Basecamp
Post a Basecamp message or create a to-do when a website chat is completed.
Add the transcript as a note so the whole project team has the context.
Send chats to the right Basecamp project based on what the visitor asked about.
Turn offline messages into to-dos so nothing sits unread.
How to connect Basecamp
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose Basecamp as the action app and authorise your Basecamp account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into Basecamp automatically.
Social Intents and Basecamp
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
Basecamp
Basecamp is an online collaboration app that lets teams manage work together and communicate in one place.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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