Social Intents Blog

Which AI Chatbot Platform Should I choose?

AI chatbots have become extremely popular and are currently one of the most discussed AI technology products. They have quickly gained a foothold in various fields, including education, healthcare, entertainment, and business. These conversational tools have brought automation and efficiency to every aspect of our daily lives. While they are still finding their place in some areas, AI chatbots have already proven their worth in customer support for businesses. They can speed up the resolution of customer complaints, automate repetitive tasks, and improve efficiency across all customer support operations.

If your business is not using AI chatbots in customer support, you may be missing out on huge benefits.

There are a ton of options out there right now for building AI chatbots, here are some things to think about when choosing a platform.

Here are a few reasons why your business needs an AI chatbot for customer support:

Cost Savings

Implementing AI chatbots in customer service can significantly reduce the costs associated with support. They can handle a high volume of inquiries, reducing the need for a large team of human support staff. As a business grows and the number of support requests increases, AI chatbots can easily scale without incurring additional costs.

24/7 Availability

AI chatbots are tireless and can provide assistance to customers at any time of the day or night. This is especially helpful during odd hours or holidays when regular customer support may not be available. This ensures that customers can receive support outside of regular business hours, leading to higher satisfaction.

Integrations

When you deploy an AI chatbot to your website, you want to make sure you can easily monitor the chats and for those tools that support human escalations, you want to be able to hop into an active chat. This is where integrations with your collaborations tools like Microsoft Teams, Slack, Google, or Zoom become important. You get to keep using the tools you already use on a daily basis to monitor chats.

Scaling

One of the major advantages of AI chatbots is their efficiency in customer support operations. While human support staff may have a unique advantage, AI chatbots excel in speed, accuracy, and consistency. This leads to satisfied customers and a successful business. You can scale your human customer support with a hybrid model of chatbot + human escalation.

Multi-Language Support

For global businesses with customers from different countries, AI chatbots are an effective way to bridge language barriers. They can also facilitate more effective resolution of customer complaints by allowing customers to communicate in their preferred language. This feature comes at no extra cost to the business.

So, what makes a good customer support AI chatbot?

If you have decided to incorporate AI chatbots into your customer support operations, here are some key questions to consider before choosing one.

What is its Purpose?

While all AI chatbots are designed for customer support, their specific roles may vary. Some may be better at answering simple questions, while others excel at handling complex inquiries or assisting with transactions. Determine the role your chatbot will play in your customer support operations before exploring options.

Customizability

It is important to choose an AI chatbot that can be customized to align with your brand image, voice, and marketing strategy. This ensures a consistent and personalized experience for customers.

Intelligence

Not all AI chatbots are created equal, and it is important to consider how smart your chatbot needs to be for your specific business needs. Look for AI chatbots powered by advanced models such as OpenAI’s GPT-3.5 and GPT-4 for optimal performance.

Language Support

A good customer support chatbot should be able to converse seamlessly in multiple languages to cater to a diverse customer base. Choose a chatbot that supports the core languages spoken by your target demographics.

User-Friendliness

Consider the ease of use and simplicity of the chatbot, as it will ultimately impact its functionality and effectiveness. Look for options that strike a balance between functionality and ease of use.

Social Intents’ AI chatbots, powered by advanced AI models from OpenAI, are a top choice for customer support. With features such as 24/7 availability, multi-language support, and customizable options, they can significantly improve the customer experience and help businesses achieve higher efficiency and cost savings. Don’t miss out on the opportunity to enhance your customer support operations with Social Intents. Get started with a free account today!